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Privacy, Ordering and Shipping |
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Privacy Policy
Kid Crafts Online adheres to the highest
standards in assuring your privacy. All information is handled with
discretion and care. Below are our policies:
If you purchase an item or join our
customer list, from time to time you will receive e-mails from us that
we feel would be of interest to you.
You can easily "unsubscribe" from our
email list by clicking the link on each email. Opt-out requests are
handled immediately the request is made. Kid Craft Online
will not share your e-mail address with any other company.
The material on this site is copyrighted
and may not be copied or re-transmitted without the prior written
consent.
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Ordering Information
You can
order directly through our website by adding the items you want to your
shopping cart. If you encounter any problems while ordering, please
email us at
service@kidcraftsonline.com or call us at
. We will be happy to assist
you.
If your
purchasing activity gets interrupted before finishing, the shopping cart
automatically retains your order until you are ready to continue or
delete.
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Ordering Security and
Convenience
We have
partnered with Microsoft's Passport Express Purchase service. This
services allows to you protect your credit card shipping information in
a secure and convenient third party location managed by Microsoft. Once
your information is secured in Passport, you simply click the icon in
our shopping cart and submit your password. The service automatically
completes the order form and transcribes your credit card information
with one-button simplicity.
Click Here to read more about the specific security features.
If you are
not currently enrolled, click the Passport Express Purchase icon in our
shopping and complete the form. It's easy and convenient.
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Payment Methods
We accept
payment through Visa, MasterCard, American Express or Discover.
We also accept checks and money orders. Orders will be shipped once the
checks have cleared, which may take up to 10 business days. If you want
speedier service, money orders will be better as we don't have to wait
for that to clear with the bank. Please send your check and money order
to:
Kid Crafts Online
400 Saddle Ridge lane
Rockville, MD 20850
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Sales Tax
We charge
a 5% sales tax for orders delivered in the state of Maryland, Washington
and Virginia
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Returns
We accept
returns within 14 days after receipt. Shipping is not reimbursed, unless it's our error.
Please return items to the following address:
Kid Crafts Online
400 Saddle Ridge lane
Rockville, MD 20850
Also
include a note, with your order number, to inform us of the return.
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Shipping Information -
United States
Orders are
generally shipped out within 3 to 5 business days after payment receipt.
Sometimes it could take up to 8 business days especially if some items
are out of stock and are expected to arrive in a few days. We will hold
the order until those items arrive, unless otherwise instructed.
We do not
automatically ship out backorders as many customers prefer to buy from
other sources rather than wait for backorder. If you want your
backorder to be shipped out, please inform us.
For
additional insurance or other shipping preferences, please email
service@kidcraftsonline.com .
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Shipping Information -
International
All international shipments are priced individually. We will get your
confirmation of shipping costs BEFORE we process your order.
International orders are shipped via the United
States Postal Service, although we reserve the right to use another
means such as UPS, Federal Express or DHL. It takes generally one week
and the cost includes insurance and a tracking number. |
